Refund policy

Due to the nature of fragrances and personal care products, we do not accept returns, exchanges,or refunds once and order have been placed an delivered.
Please review your order carefully before completing purchase
To be eligible for a return, your item must be damaged, defective, or incorrect, please contact us within 24 hours of delivery and provide your order number, clear photos of the product, photos of the shipping packaging . Claims submitted after 24 hours may not be eligible for review.

To start a return, you can contact us at gabsar@gmail.com. Please note that returns will need to be sent to the following address: 8 spooner st north Easton MA 02356

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at gabsar@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned  custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you cannot cancel or return your order for any reason and without a justification. .

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at gabsar@gmail.com.